Member support
Quick answers about your meal plan, check-ins and the unlimited free plan.
Your meal plan
›Where do I find my meal plan?
On the Home screen, tap "My NourishIQ+ Dashboard". This week's plan is in the middle of the page. Tap "Open food profile, recipes & plan" to see all of it.
›Why don't I have a plan yet?
Your plan is built from your own meals and check-ins. After a few of each, open Your Food Profile and tap "Build my profile". About 7 check-ins gives a good first plan.
›How often does the plan change?
Refresh the weekly plan once a week. It looks at the last 7 days of check-ins and builds on what was suggested before, so it follows how you've actually been feeling.
›Will the recipes include foods that bother me?
No. Recipes leave out anything you've flagged as making you feel worse, your allergies and foods outside your diet, not even as a garnish. Items in My Pantry are used only when they're safe for you.
›Is this medical advice?
No. NourishIQ shows personal patterns from your own entries. It's wellness guidance, not a diagnosis. Talk to a doctor about any health concern.
Check-ins
›What is a check-in?
After you log a meal, you tell NourishIQ how you felt afterwards: mood, energy and body signals like bloating or focus. Pairing meals with how you felt is what reveals patterns.
›When should I check in?
Usually 1 to 3 hours after eating. When you log a meal, pick a reminder time and we'll email you when it's time. You can also tap the reminder card on the Home screen.
›Do I have to list every ingredient?
No. Type the meal, like "pizza", and tap "Suggest ingredients". NourishIQ lists what's likely in it. Remove anything that's wrong or add what's missing.
›I missed a check-in. Is that a problem?
Not at all. Check in when you can, or log your next meal. More check-ins make patterns clearer, but none are required.
The free plan
›How does the free plan work?
Meal logging and check-ins are unlimited and free forever. You also get 10 free scans (photo reading or suggested ingredients), Weekly Insights and a real Food Profile preview after 3 meals and 2 check-ins.
›What happens after my 10 free scans?
Keep typing meals and adding ingredients manually for free. Photos and Suggest ingredients both use scans. NourishIQ+ includes unlimited scans. Your history stays.
›Can I still check in on meals I've logged?
Yes. Check-ins are always free and unlimited.
›What does NourishIQ+ add?
NourishIQ+ adds your full Personal Food Profile, ingredient insight, recipes, weekly recommendations and unlimited scans. It's $9.99 a month or $59.99 a year.
Your membership
›How do I cancel or change my plan?
Go to Settings → Subscription. You can cancel, switch between monthly and yearly, update your card, and see your payment history and receipts.
›What happens if I cancel?
You keep everything until the end of the period you've already paid for. After that you go back to the free plan, and your history stays.
›I paid but the app still shows the free plan.
Sign in with the same email you used at checkout. Your plan unlocks automatically. If it still doesn't, contact us below.
Still need help?
Open the app and go to Settings → FAQ → Contact us, or reply to any NourishIQ email.